Refund Policy

Last updated: July 7, 2026

Thank you for shopping at @Home4U. We want you to love what you order. If something isn't right, this policy explains how returns and refunds work.

Return Window

You have 30 days from the delivery date to request a return. To be eligible:

• The item must be unused, in the same condition you received it, and in its original packaging.
• You must include proof of purchase (order number or receipt).

How to Start a Return

Email athomeforyou3@gmail.com with your order number and a short description of the reason. We will reply within 1–2 business days with return instructions and the return address.

Please do not send the item back before receiving return instructions. Returns sent without prior approval may not be accepted.

Return Shipping

The customer is responsible for return shipping costs unless the item was received damaged, defective, or incorrect. We recommend using a tracked shipping method — we are not responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we will notify you by email of the outcome. Approved refunds will be issued to your original payment method within 5–10 business days. Depending on your bank, it may take an additional business cycle for the refund to appear.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged, Defective, or Wrong Item

If your order arrives damaged, defective, or is not what you ordered, email athomeforyou3@gmail.com within 7 days of delivery with photos of the item and packaging. We will send a replacement or issue a full refund (including shipping) at no cost to you.

Exchanges

We handle exchanges as a return + new order. Follow the return steps above, then place a new order for the item you want.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Final sale or clearance items marked as non-returnable
• Items that have been used, washed, or altered

Cancellations

Orders can be cancelled for a full refund if we have not yet shipped them. Contact us as soon as possible at athomeforyou3@gmail.com — once an order has shipped, it must be handled as a return.

Contact

Questions about a return? Email athomeforyou3@gmail.com.